FAQ

  • Is a deposit required?

    A 30% deposit will be required in order to secure your booking. The outstanding balance will be paid upon delivery of your car. Your credit card number will be kept for guarantee. The reservation will be confirmed through a reply e-mail. All payments are processed in Greece by Discover Zante Rentals.

  • Licence requirements

    EU Nationals must hold a valid driving licence which they have held for a minimum of 6 months. Non-EU nationals must hold a valid national driving licence for a minimum of 6 months but must also have an international driving licence. We will need sight of your original driving licence(s).

  • What happens if my flight is cancelled or delayed?

    As soon as you are aware that your flight is cancelled or delayed please contact us by one of the following methods:

    • Panagiotis (+30) 6940383200 (Call or text)
    • Email info@discoverzanterentals.com
  • What happens in the event of cancellation?

    In the event of cancelling your booking 15 days or more prior to your arrival date, no cancellation penalties will be incurred and any deposit paid will be refunded. Any cancellations made less than 15 days prior to arrival date, a penalty charge equivalent to your 30% deposit will be incurred. You will be charged 100% of the booking value if:

    • you do not arrive at the agreed or reorganised time
    • if you do not show at all
    • if you fail to provide the required documentation
  • What happens if I get a fine or ticket?

    If any fines or tickets are incurred due to violation of Greek Traffic Law during the rental period, the renter is 100% liable and all penalties must be paid.

  • Do you charge for delivery/collection?

    We offer free delivery and collection for Zante Town, Airport, Kalamaki, Laganas, Argassi, Tsilivi, Tragaki, Alykes, Alykanas, Agios Sostis / Lithakia, Keri and Vasilikos. There is an additional charge for delivery and collection to Volimes due to distance.

  • What happens if I breakdown?

    If you breakdown please remain at the location and contact us immediately on one of the following number:

    • Panagiotis (+30) 6940383200 (Call or text)
      Email info@discoverzanterentals.com
    • We are available 24 hours a day and will get to you as soon as we possibly can.
  • What happens if I have an accident?

    If you have an accident, please remain at the scene of the incident and call us immediately on one of the following number and if necessary we will contactthe relevant emergency services for you:

    • Panagiotis (+30) 6940383200 (Call or text)
    • Email info@discoverzanterentals.com

    If anyone is severely injured, please contact the emergency services before calling us. The necessary information and contact details will be provided to you when you receive the vehicle

  • What insurance cover do you provide?

    Each rental agreement includes Third Party Only cover free of charge. For an additional charge we can provide you with a Collision Damage Waiver. Please contact us for further information regarding the charges.

  • Fuel Policy

    The vehicle must be returned to us with a minimum of the same amount of fuel that was provided when the vehicle was given to you.

  • Vehicle availability

    We will endeavour to provide the vehicle model as per the original agreement. If we are experiencing any problems and cannot fulfil our original agreement, we will provide another vehicle from an equivalent or better category at no extra charge.

  • What accessories are included within the rental agreement for atv’s and scooters?

    Storage boxes and helmets are included with each rental free of charge.

  • Is mileage restricted?

    No, there is no restriction on the number of miles that you can do in our vehicles.

  • Can I take my vehicle off the island?

    No, the vehicle may not be taken off the island under any circumstances.